What is going wrong with your door?
Tell us whether the door is stuck open or closed, lifts crookedly, comes out of its track or stops partway. A technician can inspect the springs, cables, rollers, hinges and tracks to identify the cause before recommending the repair.
Broken springs and damaged cables
Springs counterbalance the weight of the door, while cables work with the lifting system. A broken spring, loose cable or uneven door can make operation unsafe. Stop using the opener and keep people clear of the opening until the door is inspected. Do not loosen spring hardware or try to wind a spring yourself.
Repair or replacement?
An isolated worn part does not always require a new door. Damage to multiple panels, recurring trouble or a door that no longer meets your needs may make replacement worth considering. Ask for an explanation of the condition, the proposed work and the estimate before deciding.
Common questions
Can I keep using a door with a broken spring?
Avoid operating it. The door may be much heavier than normal and the opener is not a substitute for a working counterbalance system. Keep the opening clear and arrange an inspection.
What information should I include when booking?
Include your service address, what the door is doing and whether it is stuck open or closed. Mention any loud snap, visible cable damage or recent impact. Photos can help if Jobtivo offers an upload option.